Refund policy

Because LUTÉA is made in small batches with fresh, natural ingredients and is applied directly to the skin, all sales are final. We do not accept returns or exchanges, and we do not offer refunds.* This protects the integrity and safety of every bottle we ship.

*The only exception is our 60-Day Guarantee on your first bottle of LUTÉA, described below.

Please review the ingredients, directions and product details carefully before you place your order. If you have any questions before purchasing, contact us at pr@myfemme.co.

60-Day Guarantee

We stand behind LUTÉA. If you use your first bottle as directed for at least 6 weeks and do not see results, you may request a refund for that bottle under all of the following conditions:

  • First bottle only, once per customer. The guarantee covers one bottle of LUTÉA per customer, per email address and per shipping address. If you bought a 2 or 3 bottle bundle, only one bottle is covered. Subscription renewals are not covered.
  • Used as directed for at least 6 weeks. LUTÉA must be used as directed on the product page and label, consistently, for at least 6 weeks before you make a request.
  • Request within 60 days of delivery. Email pr@myfemme.co within 60 days of the delivery date shown on your tracking, with your order number. We will reply with a few questions about how you used LUTÉA, and your answers are part of the review.
  • Send back the used bottle. Once your request is approved, we will send you our return address. The used bottle must be returned to us. A bottle that is unused, or close to full, shows LUTÉA was not used as directed and does not qualify.
  • Return costs are yours. The customer is responsible for returning the bottle and for all fees incurred in doing so, including postage, packaging, tracking, insurance, and any customs duties or taxes. FÉMME is not responsible for returns that are lost or damaged in transit, so we recommend a tracked service.
  • What is refunded. After the bottle arrives and is reviewed, we refund the price you paid for that one bottle to your original payment method. For a bundle, this is the bundle price divided by the number of bottles. Original shipping charges are not refunded.
  • Orders placed on myfemme.co only. Purchases from any other retailer, marketplace or reseller are not covered.

Requests that do not meet every condition above will not be accepted. Every request is reviewed individually, and FÉMME may decline any request that does not meet these terms or appears to misuse this guarantee.

Damaged or Incorrect Items

If your order arrives damaged, or you receive an item you did not order, you must email pr@myfemme.co within 7 days of the delivery date shown on your tracking. Your email must include:

  • Your order number
  • Clear photos of the item and its packaging
  • A short explanation of the issue

Claims sent after 7 days, or without photos, will not be accepted. Every claim is reviewed individually, and any resolution, including whether to send a replacement, is at FÉMME's sole discretion. We may ask for additional information before a claim is approved.

Packages Returned to Sender

It is the customer's responsibility to enter a complete and accurate shipping address at checkout. FÉMME is not responsible for orders sent to an incorrect or incomplete address, or for packages that are refused, unclaimed or not picked up. Refunds will not be issued for packages returned to sender. At our discretion, a returned order may be reshipped once the customer pays the full cost of a new shipment.

Lost or Stolen Packages

FÉMME is not responsible for packages that tracking shows as delivered to the address provided at checkout. If your tracking has not updated for 14 days, email pr@myfemme.co with your order number. We may ask you to open a claim with the carrier, and any resolution is at our discretion once the carrier has completed its investigation.

Subscriptions

Subscription orders follow this policy. You may pause, skip or cancel your subscription at any time before your next charge date, from your account or by emailing pr@myfemme.co. Renewal orders that have already been charged are final and will not be refunded.

Contact

For any questions about this policy, email pr@myfemme.co and include your order number.